Privacy Policy

Axiom Sales Kinetics, LLC ("Axiom," "we," "our," or "us") respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website at axiomsaleskinetics.com (the "Website")
• Use our Kinetics platform and related applications (the "Platform")
• Engage with our learning management system ("LMS")
• Utilize any of our services (collectively, the "Services")

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy works alongside our other terms. Your use of our Website is also governed by our Website Terms of Use; paid use of the Platform is governed by the applicable Order Form and the Axiom Subscription Terms; and free trials of the Platform are governed by the Axiom Free Trial Terms. Our use of cookies is described in our Cookie Policy.

1. Information We Collect

We collect several types of information from and about users of our Services:

1.1 Information You Provide to Us

Website Visitors:

• Contact information (such as name, email address, phone number) when you fill out contact forms or subscribe to newsletters
• Information provided in communications with us

Clients and Platform Users:

• Account registration information (name, email address, job title, company)
• Profile information (including profile pictures where provided)
• Contact information (email addresses, phone numbers)
• Communications with our team
• Information provided during training and consulting sessions

1.2 Information We Generate and Collect Through Our Platform

When clients and users engage with our Kinetics platform and LMS, we generate and collect:

• Professional development data (learning activity progress, skill assessments, performance metrics)
• Feedback and coaching session information for personalized recommendations
• Training completion records
• Skill development tracking data
• Assessment results

1.3 Information We Collect Automatically

When you visit our Website or use our Platform, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

• Technical information about your device and internet connection, including IP address, browser type, operating system
• Usage details such as traffic data, location data, logs, and other communication data
• Information about how you use our Services, including page views, time spent on pages, navigation paths
• Information collected through cookies, web beacons, and other tracking technologies

1.4 Information from Third Parties

We may receive information about you if you use any other websites we operate or services we provide. We also work with third parties (including business partners, service providers, and subcontractors) and may receive information about you from them.

2. How We Use Your Information

We use the information we collect about you or that you provide to us for the following purposes:

2.1 To Provide and Maintain our Services

• Creating and managing user accounts
• Delivering learning content and training programs
• Tracking progress and performance in learning activities
• Facilitating coaching and feedback sessions
• Generating skills assessment reports
• Processing payments and fulfilling orders

2.2 To Improve our Services

• Understanding how our Services are used
• Developing new features, products, and services
• Troubleshooting technical issues
• Ensuring the security and reliability of our Platform
• Conducting research and analysis to enhance user experience

2.3 To Communicate with You

• Responding to your inquiries and support requests
• Providing information about your account or subscription
• Sending administrative messages and service updates
• Delivering marketing communications (with consent where required)
• Soliciting feedback on our Services

2.4 AI-Powered Platform Features

The Kinetics platform incorporates artificial intelligence technologies to enhance the learning experience, including features that provide practice session feedback, personalized learning communications, and knowledge-based guidance. For detailed information about how AI processes data within the platform, including the types of data processed and applicable safeguards, please refer to our Data Processing Agreement (DPA), which is available to platform clients upon request.

2.5 For Legal and Business Purposes

• Complying with legal obligations
• Enforcing our terms of service and other agreements
• Protecting our rights, privacy, safety, or property
• Detecting and preventing fraud and security incidents

3. Disclosure of Your Information

We may disclose personal information that we collect or you provide in the following circumstances:

3.1 To Service Providers

We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting providers, analytics companies, and customer service platforms.

3.2 To Your Organization

If you access our Services through your organization's subscription, we may share your information, including usage data and progress information, with authorized administrators of your organization.

3.3 For Business Transfers

If Axiom is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

3.4 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

When determining the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

For clients who terminate their relationship with us, we will retain relevant data for a period typically not exceeding 24 months following termination, unless a longer retention period is required by law or for legitimate business purposes.

Free trial accounts. When a free trial of the Platform ends, we deactivate and archive the trial account. We retain the data associated with an archived trial account rather than deleting it automatically, so that we maintain accurate records and can assist you if you return. You may request deletion of your trial data at any time as described in Section 6.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of data in transit and at rest
• Role-based access controls
• Regular security assessments
• Employee security awareness training
• Incident response procedures
• Business continuity planning

Data breach notification. If we become aware of a security breach that affects your personal information, we will notify affected individuals and the relevant supervisory authorities where required by applicable law, and within the timeframes those laws require. Our notice will describe, to the extent known, the nature of the breach, the information involved, the steps we are taking, and the steps you can take to protect yourself.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and Platform and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

9. Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Website or Platform prior to the changes becoming effective.

The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Axiom Sales Kinetics, LLC
9540 Garland Road, Suite 381, Box 274
Dallas, TX 75218
privacy@axiomsaleskinetics.com

12. Data Processing Agreement

For clients who engage Axiom for services that involve the processing of personal data, we offer a separate Data Processing Agreement (DPA) that provides additional details about our data processing activities and responsibilities. Please contact us to request our standard DPA.